ABOUT THE ROLE
Crossian is a high-growth technology-driven e-commerce business. Behind our success is our people. As a start-up formed in 2020, we have created a fast-paced and dynamic environment, enabling our people to reach $100 million of revenue in 2024, a cumulative average growth rate of over 1000% in just under 4 years. Our mission now is to harness the power of technology to develop a direct-to-consumer approach and enhance customer lifetime value.
As part of Technology Innovations Department, you'll work in a Agile, and tech-startup environment inspired by Unicorn worthy culture.
We are creating a comprehensive Global eCommerce Platform that features solutions for Storefront, Payment Gateway, Inventory, Catalogs, Logistics, Marketing Insights, CRM... Here are some examples:
• Develop a Storefront solution
• Centralize payment gateways for managing transactions and after payment business (such as: refund, chargebacks, claims, inquiry,..)
• Integrate various 3rd services to operate a complete supply-chain system including inventory, catalogs, logistics tracking, and more...
• Convert raw data from marketing campaigns, transactions, user behavior, etc. into insights beneficial and significant for business operations.
• Plus, numerous other opportunities await your input.
We are seeking an experienced Junior IT Support to oversee our IT support and office admin operations and ensure the 24/7 excellence of our cloud-based software systems. Reporting to the Line Manager and collaborating closely with the CEO/HR admin team to provide services to the whole company, you will lead a team of two IT Support Specialists responsible for monitoring system health, troubleshooting issues, and providing first-level support to internal and external users. This role is critical in maintaining the robustness of our systems and supporting the productivity of our team in a dynamic, agile environment.
WHAT YOU CAN EXPECT
We're not just about building platforms; we're about creating a workplace where talent thrives. Here's what you'll gain:
Exceptional Compensation
• Up to 30 months of salary per year through competitive salary packages and performance-based bonuses.
• Total Annual income up to $14,000, reflecting your expertise and contribution.
Growth Opportunities
• Hands-on exposure to cutting-edge technologies and complex system architecture in a global-scale project.
• Clear career advancement pathways and access to continuous professional development programs.
WHAT YOU WILL DO
• Support Operations: Ensure efficient handling of first-level support requests via communication channels such as Slack and phone, escalating complex issues to the technical team.
• System Monitoring: Oversee active monitoring of system dashboards, alerts, and infrastructure boards on platforms like Grafana and AWS to proactively identify and address issues.
• After-Hours Coordination: Organize and participate in rotation schedules for after-hours system monitoring to guarantee continuous platform operation.
• Documentation: Maintain comprehensive documentation of support activities, resolutions, and preventive measures to build a robust knowledge base.
• Software Support: Oversee support for office software and applications, manage user access, and ensure optimal usage practices.
• Infrastructure Management: Maintain the reliability and security of office network infrastructure, including Wi-Fi, routers, switches, and hardware like printers, laptops, and TVs.

WHAT WE ARE LOOKING FOR
• Education: Bachelor's degree in Information Technology, Computer Science, or a related field.
• Experience: Minimum of 1 years in IT support roles.
• Technical Skills: Knowledge with system monitoring tools (e.g., Grafana, AWS CloudWatch) and network infrastructure management.
• Communication: Good verbal and written communication skills in English, capable of conveying technical information to non-technical stakeholders.
• Flexibility: Willingness to work flexible hours, including nights, weekends, and holidays, to support 24/7 operations.
Preferred (but not required)
• Cloud Experience: Knowledge with AWS, Azure, or Google Cloud services.
• DevOps Knowledge: Knowledge of DevOps principles and tools.
This role is a fantastic opportunity for individuals looking to deepen their experience in tech support within a vibrant and fast-growing tech startup environment. Join us at Crossian LLC and be a part of our mission to redefine cross-border eCommerce.